Help Desk Systems

After creating help desk ticketing systems for some of our customers, we can now advise on the best options for you to respond to your customers questions.
Big or small we will customise a system to suit your company.

Strong Partnerships

“By understanding our customers business, we have built long-term partnerships to support and guide them”
GARRY MACLAREN MANAGING DIRECTOR

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Always around to help

    Help Desk Systems

    How could you respond to your customers questions 24/7 ?

    Create a ticket system that ensures all queries are dealt with in order of priority while your team are available. Then during ‘out of hours’ the system will create tickets for your staff to deal with when they next log in.

    Your Managers can see at a glance how things are being dealt with and access regular reports.

    These systems are custom made to match the requirements of your company and can include many different options

    • Integrate With Facebook Messenger
    • Live Agent
    • Chat boat
    • Mobile APP

    Benefits:

    • Greater understanding of your potential customers

    • Better use of staff time

    • Remote working for your customer support team

    • Management control

    Check out the Help desk systems we created for:

    1. JVC – https://jvcsupport.co.uk
    2. Kenwood – https://kenwoodsupport.co.uk
    3. The House Nameplate Company – https://www.housenameplate.co.uk