Kenwood Customer Support
Kenwood Car Entertainment | Kenwood Dash Cams | Kenwood Ham Radios.
Kenwood Customer Support Portal
The client wanted to find a more efficient way of handling the large number of email questions they get from their websites.
We created a unique system that combines a Help Desk ticketing website with a Messenger Chatbot.
→ Kenwood Help Desk
The user can log a question in the following categories: Technical Support – Product Queries – Product Issues
The Kenwood Support Agents are notified when a ticket is allocated to them. They respond with full details and the user is notified.
→ Kenwood Chatbot
The chatbot is designed to handle basic product questions about the full range of Kenwood consumer products.
If the response needs a fuller explanation, then the user is sent to the Kenwood Help Desk.
Staff have more time to deal with the serious questions and enquiries.
Pre-sales questions have been answered and converted into actual sales.
Management can assess resources and any common product issues.